At Chhaya, we prioritize delivering your products swiftly and in pristine condition. To achieve this, we’ve partnered with India’s leading courier services to ensure seamless and reliable delivery to your doorstep in the best possible duration.

Delivery Process

A) How does the delivery process work?

1. Once your order is placed, our team immediately starts processing it.
2. Your item undergoes a quality check to ensure it meets our high standards.
3. The product is securely packed and handed over to our trusted courier partners.
4. Your order is then shipped directly to your specified address.

If your location is not serviced by our delivery partners, our team will reach out to arrange an alternative solution, ensuring your order reaches you.

B) Estimated Delivery Time

Our delivery timeline is 5-9 working days across West Bengal. However, some factors such as regional holidays, high demand, or unforeseen circumstances like adverse weather may extend this period. Additionally, during Durga Puja holidays, our operations pause for approximately 10-14 days.

We appreciate your patience during festivals or political disruptions and will strive to ensure the quickest possible delivery despite these challenges.

C) Tracking Your Order

As per company policy, we do not provide tracking numbers. However, if your delivery exceeds 7-8 working days (5 days a week excluding Saturdays, Sundays, and regional festivals or holidays) after placing your order, please reach out to us at Info.cpl@chhaya.co.in for assistance and updates on your order.